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概要
Hands-on executive Branch Manager strong operational management, executive leadership, and business acumen with strong record of success across banking sectors. Solid record of increasing bottom line results and shareholder value.
I am an impeccable, progressive and strategic Branch Manager with expertise in driving performance and reducing inefficiencies having more than 12 years comprehensive experience in management and leadership roles with extensive knowledge in the areas of branch banking operations, sales, assets management, credits, loans, finance, business development and customer service. Proven track record of leading branch expansion, staffing and risk mitigation processes. Additional strengths in business development, banking compliance policies, correspondent banking, monitoring and analyzing sales trends. A commitment to learning and independent work habits serve to produce skills that transfer to a high level of professionalism. Proven record of cultivating, maximizing, and maintaining client relationships with an effective record of creating long- term business alliances and identifying new business opportunities. Elite communicator with the ability to translate leadership vision into executable plans for teams.
My key skills include Banking Operations Management, Business Planning & Analysis, Assets Management, Credit Risk Analysis, Risk Mitigation/Assessments, Budgeting & Cost Reduction, Client Relationship Management, Cross Functional Skills, Strategic Planning & Analysis, Customer Service, Executive Communication and Microsoft Office
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such I would welcome a discussion regarding opportunities with your organization that fit my background.
工作经历
Branch Manager
Analyze balances and sales trends to predict future performance, ensure progress, and grow revenue, by deposits, investments, and banking products; develop key performance indicators to achieve key business objectives.
Formulate and supervise activities of the branch staff to ensure growth through the implementation of a service plan. Develop relationships with banking staff members and implement strategies to evaluate staff performance.
Examine client information to determine the best rate of return on investment & other deposit accounts. Resolve escalate customer\'s issues by communicating and working closely with internal business partners.
Branch Manager
Maintained a strong knowledge of bank products, services, procedures, and regulatory requirements in order to assist staff. Supervised and coached the staff on the proper behaviors, sales techniques, and service expectations.
Prepared and presented account statements, products, and services to relationship managers and clients. Scheduled, supervised, and motivated branch staff to retain optimal member service satisfaction levels.
Met banking goals and financial objectives by creating forecasts, managing budget, and allocating funds.
Key Achievements
Surpassed and achieved all the deposit targets bancassurance and consumer targets for the year 2019 and 2018.
Promoted as AVP for achieving KPI 100 of December 2020 and due to strong performance and dedication.
Branch Manager
Delivered highest quality service to build and deepen new and existing relationships, drive P&L through the discovery, gathered outside assets, evaluated financial/lending needs and delivered suitable product.
Led, developed, motivated, managed, and worked with a high performing team of bank personnel to meet strategic goals and business objectives, while staying within budget.
Efficiently designed annual business plans, as well as developed and trained branch staff by offering constructive feedback and taking interest in the long-term career growth.
Key Achievements
Promoted as OG-1 and exceeded the current account deposit target of the branch for the year 2016 and 2015 as well as bancassurance target for the year 2015.
Branch Manager
Oversaw branch with overall business including product sales, supporting branch in all matters related to operations as well as managed multiple priorities, staff in operations and service departments of the branch.
Performed a wide range of banking transactions in a timely, accurate, and efficient manner, ensuring superior customer service and compliance with all banking regulations, policies, and procedures.
Conducted on-site business to business visits to identify potential new bank customers; develop marketing strategy to maximize the acquisition of new accounts.
Key Achievements
Attained the current account deposit target for the year 2014, Consumer Targets of Year 2013 & 2014, and bancassurance target for the year 2014.
Recognized with ‘A’ (Very Good) in Audit rating during comprehensive Audit 2013-2014.
Customer Service Manager